Day 4 – Bruce Sterling Thursday, Mar 16 2006 

Bruce Sterling wrapped up the conference. He was philosophical, emotional, political and future thinking. There were no visual aids, nothing fancy — just an author, a chair & a microphone.

Apparently in the not too distant past, Bruce Sterling used to invite everyone who attended his panel to his house for a party after the convention. He started off by telling everyone that that wasn’t going to be happening tonight, as South by Southwest has just gotten far too big.

His talk was at times a bit rambling, other times witty and still other times he discussed concepts of the future that seem fantastical (not unexpected, as his is a science fiction author).

He spoke quite a bit about his time living in Serbia. While it didn’t seem to connect to the conference at first, Sterling brought some of his experiences around to a philosophy shared by the Serbians, and hopefully most of the world: Make no decision out of fear.

That’s easy, in theory. Of course, there is fear all around us, but Sterling ended with a Carl Sandberg poem that brought out probably the worst fear of all. The fear that makes us not do anything. The fear that says “I’ll do that when I’ve got time” while we’re watching TV.

It’s hard to convey in this format, but I was in a ballroom, watching a man try not to cry while reading this poem, and I noticed it was one of the few times I didn’t hear the tapping of fingers on a keyboard. Sterling had said before he began the poem that if you can comprehend poetry, your heart is not broken.

Why read poetry at a tech conference? Well, here’s a writer whose job is to create future worlds and alternate ways of thinking. He’s addressing a group of people who are capable of making some of the changes that are already working their way through his mind. Sandberg’s poem spoke of work, of saying no to that voice that tells you that you have no time.

It seemed to me that that was a perfect way to say goodbye to South by Southwest. It reminded me to keep going, even after I go home.

Day 4 – RSS, it’s not just for blogs anymore Thursday, Mar 16 2006 

RSS is another way to distribut content, and I’ve got to do a little research, but I think it might be a better way to share guide updates than the message boards that at times don’t work.

Day 4 – Burnie Burns Keynote Tuesday, Mar 14 2006 

A very interesting keynote — who owns the Internet & how are the recent telecom changes going to affect how we pay for the Internet?

Burnie Burns produces online content. He’s definitely concerned that he’ll be paying, not just for his servers, but also pay per download, or pay per user. Things could also bleed over to us — we may be paying for each item we download, or pay for each web site we visit.

This could completely change the way we interact with the Internet. It would also change how startups evolve.

There’s a ton of change coming. It’ll be interesting to see how things shake out.

Convergence and Advertising Tuesday, Mar 14 2006 

People hate ads, by and large. We know this — we’ve been trying to determine the best ways to help our clients sell our products, as well as our own challenges trying to sell the magazine.

This panel focused on the different ways advertising will be brought to people. Some ideas are things we’ve discussed — selling the right product to the right customer at the right time. But there are even more subtle ways marketers can bring messages to customers, and the panelists feel that these are the ways of the future.

One of those ways is games. Games are the number 1 online activity outside of basic tasks like e-mail. Games can be developed in infinite ways — a driving game can have changing billboards, for example. The customer is getting what they want, and the advertiser is getting in front of a consumer who is having fun.

Education & promoting positive experiences are going to have a strong influence on consumers purchasing decisions, far more than the traditional sell.

Day 4 – Getting Your Company to Embrace Web Standards Tuesday, Mar 14 2006 

I am totally psyched to get back in to moving my coding skills forward.

Many of the things discussed in this panel were pretty self-explanatory — speak in the language of your clients, be they internal or external, if you see a problem, try to figure out a solution before you bring up the problem.

The other part of this session really focused on becoming a team, a web standards team. A cohesive group that comes together & challenges each other to use web standards & learn from each other.

Now, I know what most of you are thinking. Ruth, you’re a team of one. But really, I’m not. There are tons of talented people, not just in our division but company-wide. I think it’s high time we start talking to one another, even if primarily in a forum, to share ideas & techniques.

I had thought about creating something like that years ago. I think I’ve just made it a goal for myself for 2006.

Day 3 – What are people doing on the web? Tuesday, Mar 14 2006 

What are people doing on the web? Well, as you might expect they’re doing a lot of different things. Panelists for this session were from Nielsen, Yahoo and Harris Interactive.

The obvious point raised in this session was that people will listen to their friends before they’ll listen to a marketer. Talking to someone who actually uses the product and likes it will give someone information they find far more valuable than getting a carefully constructed message from a marketer — even though those messages might be exactly the same.

Take, for instance the example given of a major washing machine manufacturer. In reviewing discussions folks had and feedback given to their web site, one thing kept coming up — cleaning little league uniforms. The company used that information and capitalized on that buzz by doing major sponsorships of little league teams. They’re keeping their brand in the forefront of a population that finds their brand useful and has become passionate about it.

The following URLs were presented as places where one can get more information about what folks are doing on the web right now.

go.hpolsurveys.com/sxsw
harrisinteractive.com
summitseries.yahoo.com
nielsenbuzzmetrics.com

Day 3 – Selling Big Ideas to Big Clients Tuesday, Mar 14 2006 

What is a big idea in the first place? Many agreed that a big idea was something that had legs in the online & offline world. Panelists worked on campaigns like Burger King’s Subservient Chicken, the Chik-Fil-A cows and the new VW Features site. These are things that work great on the web and can be brought into the offline world through print ads, or TV ads.

One part of the session focused on the pitch itself, or the lack of pitch. The general feeling was that if you have to sell the idea to the client in the meeting, you’ve already lost the sale. One panelist gave the figure that your idea should be 85% sold before you set foot in a formal presenation.

One way to do that is to simply have the team casually talking about the idea outside of the meeting room — to have that group really pumped & excited about the idea from the perspective that they want to work on it goes a long way to sell an idea.

They also had the idea of expanding the brand to a concept. An example was the brand True. While True is the brand, the big idea is Truth. They used that big idea to frame the web site for True.

They also encouraged us to stick with our big ideas if we’re truly passionate about it. You never know when an idea will hit. It took only a few months to sell the Subservient Chicken to Burger King. It took 4 years & 3 different car companies to sell what VW Features has become.

Day 3 – Craig Newmark Keynote Tuesday, Mar 14 2006 

Craig Newmark offered his thoughts on many things – journalism, politics, his view of customer service. He’s a guy who thinks a lot & boils a lot of what he does down to one thing — get the hell out of the customer’s way.

He says that’s been the key to the success of CraigsList. That customers have the ability to do what they need to do without his company getting in the way. It’s that simple to him.

Where newspapers might see competition, he claims that’s way overblown. He claims that research he’s seen tell him that Sunday Shopper’s & Auto Traders have done more damage to classified advertising than he has.

He also reminds us to keep our focus on the customer. He considers himself CEO and customer service rep. He’s still involved in the day-to-day of his customers & doesn’t want to remove himself from that.

When you think your customers will come to blow over controversial subjects like the war or the Israeli-Palestinian conflict is the very time that they’ll have a huge war over dog breeding techniques.

You’ll never be able to guess that war is coming — but you need to respond and listen.

Take a picture Monday, Mar 13 2006 

So, I’ve taken a picture to give you guys an idea of what goes on.

We’re waiting for the keynote, the founder of CraigsList, to start. Most folks, as you’ll be able to see when I can post this, ring the edge of the seating area.

Do they want to bolt as soon as the speech is over? No. They want to plug in their laptops & check e-mail or blog, or surf, um, whatever.

And yeah, I’m doing the same thing.

Building Buzz for Your Web Project Monday, Mar 13 2006 

Not that anyone at work would have visited this site, but this panel was moderated by the guy who created f*ckedcompany.com.

Oh, and not to name-drop, but I was in the elevator with Kelly Goto this morning. Yes, she is famous. In the web world. I didn’t talk to her, though, as I’ve never heard her speak or read her books. I would’ve just been a geek saying “hey, I’ve heard of you!”

Back to the conference.

It can be as much about creating a brand as it is about creating a personality. Again, there’s a heavy focus here on experimentation — that you can bust your ass coming up with a theoretical plan that should theoretically work, but if it fails, you’ve just wasted 3-6 months of your life.

Instead, a more effective route can be the quick & narrowly focused idea. If it works, great, let it evolve or just keep doing it. If it doesn’t work, you’re quickly on to the next thing.

This could be hard to do with the layers of approval inherit in a large company, but I definitely think this is something our division can do well.

It also got me thinking about how I’ve had a personal goal to expand where I surf. I think it’s time to start using some of my acting skills in my day job & come up with some pseudonyms that will help me enter into some communities and work into them.

Also, for those of you wanting to blog, I would suggest you start thinking now of what you want your voice to be. The last thing we want is a mediocre reaction to anything we do — it’s love, and hate, that motivates people to act.

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